This is most likely caused by credentials having been changed on eBay. If that is the case, kindly try reconnecting your eBay store by following these steps.

• Navigate to Settings > Selling Channels.
• Locate your eBay store.
• Click on the 3 dots on the right-hand side > Edit > Update Credentials.

Kindly take note that if your SKU count exceeds your plan’s limit, the system will prompt you to upgrade your subscription. Users sometimes fail to realize that when their marketplaces, such as Amazon, are linked to Inventory Ahead without the ‘only active products’ option being selected, all SKUs will be imported, regardless of their status.

To maintain a lower SKU count, ensure that you choose the ‘only active products’ option before finalizing the integrations.

Exciting news! We have introduced a new feature that allows you to map a warehouse from your merchant marketplace to an internal warehouse within Inventory Ahead.

The primary advantage of this new mapping feature is that Inventory Ahead automatically deducts inventory from your chosen warehouse when orders are received from merchant channels. This means that your inventory counts will be updated in real-time, providing you with an accurate representation of your available stock at any given moment.

To make use of this feature, follow these simple steps:

1- Navigate to the Settings menu and select Selling Channels.

2- Locate your merchant store within the list.

3- On the right-hand side, click on the three dots to access additional options.

4- Choose “Store Warehouse Links” from the dropdown menu.

Once you’ve reached this point, you’ll find the following options available to you:

Warehouses – Select the desired Inventory Ahead warehouse where all activities related to the mapped store will be recorded. This serves as the central hub for managing your inventory.

Store Locations – This option presents you with a list of your warehouses associated with the selected store. Here, you can select the specific local warehouse that corresponds to the mapped merchant warehouse.

Please note that with this feature, you have the ability to map multiple warehouses per store. However, it is important to keep in mind that you cannot map two identical local warehouses to a single marketplace warehouse. Each local warehouse should be uniquely mapped to a corresponding warehouse within the marketplace.

Currently, this feature is compatible with the following stores: Shopify, Overstock, and Wayfair. If your business operates on any of these platforms, you can take full advantage of this feature to streamline your inventory management workflow and maintain accurate stock levels across your various warehouses.

Take advantage of this exciting new feature today and unlock the potential for more efficient and streamlined inventory management in your business.