Quick Help For Commonly Asked Questions
Common FAQs Quick Answers
Is There a Maximum Amount of SKUS to Upload with a CSV?
The maximum amount to upload at once is 5,000 SKUs. But if your Product information file just has the SKUs on it (without any additional data) the system can accommodate up to 10,000 SKUs.
From where Does the System Take My Cost of Goods?
The system retrieves the cost of goods from the cost price entered in the product information. However, if there is a Purchase Order with a later date than the cost date specified in the product information, the system will use the cost from the Purchase Order instead of the cost entered in the product information.
Why is My Case Configuration Not Being Updated?
A case configuration can have two digits after the decimal, if it has more than that, the information will not be updated.
Why Can’t I Click on a Kit SKU?
The reason you cannot click into a kit SKU is that a kit does not have its own dedicated details page, as it is composed of multiple products. However, you can click on the small dropdown arrow located on the side to expand and view the SKUs included in the kit.
Does Inventory Ahead integrate with repricer software?
Inventory Ahead has the capability to integrate with any repricer software by utilizing FTP files. One of the most widely recognized software in this domain is Channel Max.
Where Can I Get a Report of My Inventory for a Specific Date?
To obtain this information, navigate to the “Inventory Balance” page under the “Reports” section and choose the desired date range.
How Can I Get a File of the Configurations of the Mains, Subs, and Kits?
Getting such a file directly from the front end is not possible for users. However, you have the option to request this file from the support team. They will assist you by preparing the file for you from the backend.
Why Is My Amazon Store Sync Off?
Your Amazon store may not sync if the connection hasn’t been reauthorized in the past 12 months. . You can simply go ahead and reauthorize your Amazon store to Inventory Ahead and all should be good. Click here for a simple and easy guide on how to do that.
Can I Make One SKU For a Sub and a Kit?
There is no option to include a sub-SKU as part of a kit in Inventory Ahead. Instead, to set up a kit, you need to input the main SKU and not the sub-SKU. If your sub-SKU represents a multiple pack that should be included in the kit, you should add the main SKU of that product to the kit. You can then specify the number of units that should be included in the kit.
Where is the cost + shipping on the product details taken from?
On the product details page, the cost of an item is automatically updated from the POs. However, the cost + shipping is only visible on the product details page if it was manually entered for that specific product. The reason why you do not see the updated cost + shipping from a PO is that you can’t enter shipping costs for individual products on a PO; shipping costs are associated with the entire purchase order.
Why is my product not being listed?
The reason the ASIN is not listed when listing a product could be due to Amazon rejecting the product based on their restrictions and regulations. It’s advisable to review the listing information for this product to ensure that no essential details are missing.
Is there a way to see what items need to be restocked for Walmart WFS?
Currently, we do not offer the option to see an amount to replenish to WFS on Walmart-fulfilled items.
Why does my Amazon account keep going on Vacation mode and the deposit methods are changed?
We do not have access to the deposit methods, therefore, this issue does not seem to be related to Inventory Ahead. You can reach out to Amazon for the reasoning behind why it is happening. In addition, it might be another software connected to your Seller Central account that triggers this to happen.
Can I see my advertisement spent on Etsy?
Currently, our profit and loss report for Etsy does not include PPC- advertising fees.
Where can I see on the profit report the shipping cost from a seller to Amazon FBA?
In the profit report, when you click on the SKU, you can view the shipping cost from a seller to Amazon FBA.
If I map 2 existing SKUs as a main and sub, will the sub’s previous sales be mapped to the main’s cost?
When mapping 2 SKUs as a main and sub the main’s information is automatically assigned to the sub. Therefore, on the reports, all the prior sales on the sub will be calculated with the main’s cost price starting from the main’s cost date.
How can I get the items and the cost amount that have been sold for a specific settlement?
To get the items and the cost amount that have been sold for a specific settlement, you can select on the Profit report the date range of your settlement, and export from there all the desired data.
When I Upload an Inventory do I Have to First Remove/Delete the Inventory from that Location?
When uploading the inventory, it is being updated according to the amount uploaded, regardless of how much inventory this product had before. Therefore, it is not necessary to remove the old inventory.
