Inventory Syncing Archives - FAQ - Inventory Ahead

What Happens With Retired Products From Walmart?

E. Mauas — Tue, 02 Jan 2024 17:36:37 +0000

Once a product is being marked “Retired” on Walmart, it won’t be removed from Inventory Ahead, instead it will be marked and considered as “Inactive”.

Furthermore, no inventory updates done from Inventory Ahead will affect the status on Walmart. Meaning, we may continue to send inventory updates to Walmart, but that wouldn’t reflect on Walmart.com.

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Why Is My eBay Store Not Syncing?

E. Mauas — Tue, 19 Sep 2023 16:14:46 +0000

This is most likely caused by credentials having been changed on eBay. If that is the case, kindly try reconnecting your eBay store by following these steps.

Navigate to Settings > Selling Channels.
Locate your eBay store.
Click on the 3 dots on the right-hand side > Edit > Update Credentials.

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How to Configure Your Vacation Settings

E. Mauas — Mon, 18 Sep 2023 16:56:45 +0000

Are you considering taking a well-deserved break or planning a vacation? Maybe you aim to enjoy your holiday without any interruptions. Follow these straightforward steps to activate the vacation mode for your inventory, ensuring a peaceful holiday period.

Here’s how to go about it:

Go to “Settings” > “Inventory Rules”.

On the next page, you can either modify an existing rule or create a new one.

To modify an existing rule, simply click on the rule name.
To add a new rule, click on “Add new rule” at the top right-hand corner of the page.

Now, you have three options to set up the vacation mode.

Option 1: Manual Inventory Setting

In the “Inventory” field, input the number “0” (or any number you desire).
Under the “Assign to” field, assign the rule to your desired store(s).

This number will remain static and this action will notify all your assigned channels that the stock in your local warehouse is at zero ensuring you won’t receive any orders during your vacation.

Option 2: Fulfillment Latency Setting – (Only works for Amazon stores).

Click on “Advanced options.”
Under “Fulfillment latency,” enter the number of days it will take you to fulfill your orders.
Under the “Assign to” field, assign the rule to your desired store(s).

With this setting enabled, your current inventory will be displayed on your channel, along with the specified fulfillment time.

Option 3: Restock Date Setting – (Only works for Amazon stores).

From your Inventory rule, click on “Advanced options.”
Under “Restock date,” enter the date when you will start shipping out the orders.
Under the “Assign to” field, assign the rule to your desired store(s).

With this setting enabled, your current inventory will be showcased on your channel, along with the expected restocking date.

Option 4: Release Date Setting – (Only works for Amazon stores).

From your Inventory rule, click on “Advanced options.”
Under “Release date,” enter the date when you will begin fulfilling orders.
Under the “Assign to” field, assign the rule to your desired store(s).

With this settings, you can can choose a date which will display on Amazon, of the time you will continue fulfilling orders.

This is what it will look like on Amazon:

Note: If you select both a Release Date and a Fulfillment Latency, the number of latency days will be added in addition to the release date.

Once you have configured all the necessary fields, click on the “Save rule” button, and you are now prepared for a relaxing vacation!

After your vacation, be sure to revisit and modify the rule to accurately reflect your warehouse’s current stock levels. This step is crucial to ensure that your inventory management remains up-to-date and aligned with your business operations.

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Error Getting LWA Access Token

E. Mauas — Tue, 05 Sep 2023 14:57:58 +0000

Trying to continue with an FBA shipment and getting the following error?

This indicates that your Amazon store must be re-authorized, as per Amazon’s requirements.

See here for an article on how to re-authorize your Amazon store from Inventory Ahead.

The post Error Getting LWA Access Token appeared first on FAQ - Inventory Ahead.

How Does Inventory Ahead Report Inventory for Seller-fulfilled and WFS Items?

qAdminf — Wed, 05 Jul 2023 18:23:47 +0000

We are pleased to announce a significant revision in our approach to reporting inventory to Walmart. Previously, our protocol involved disabling the inventory rule and setting the uploaded inventory to zero when a product transitioned from seller-fulfilled to Walmart-fulfilled. This was logical as there was no necessity to transmit inventory information to Walmart for items it was fulfilling. Typically, once an item switched to Walmart-fulfilled status, it remained as such.

However, recent research has brought to light a distinct aspect of Walmart’s operations. It has come to our attention that when an item, fulfilled by Walmart (WFS), has zero WFS stock, it may revert to being seller-fulfilled or assume a status referred to as ‘WFS eligible’. In cases where the item still possesses stock from its previous seller-fulfilled status, Walmart willingly accepts orders for that item on its website from the respective seller.

Taking this discovery into account, we have made adjustments to our system for Walmart items. Henceforth, even if a product is Walmart-fulfilled or in WFS status, we will continue to report your seller-fulfilled inventory to Walmart. Our system will continue to manage it, and you will have the option to set the seller-fulfilled inventory to zero, just like any other seller-fulfilled item.

In essence, this modification implies that even for a Walmart WFS item, you will still be able to provide seller-fulfilled inventory details, as you would for any standard seller-fulfilled product.

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Why are my Walmart product(s) not showing up in Inventory Ahead as listed in Walmart?

E. Mauas — Tue, 27 Jun 2023 18:37:47 +0000

Often, Walmart frequently delays, or in some cases, completely fails to include your listings on their report, from which we pull our API. In such instances, you will need to contact Walmart and inquire about the reason why your products are not appearing on their API products report. Only after resolving this issue will Inventory Ahead be able to synchronize with Walmart for that specific product.

In order to verify if that is indeed the case, head over to your Walmart Seller Account > Product Catalog > Items.

From there, locate the export icon on the right-hand side of the page above your products and click on ‘Generate Full Catalog Report‘.

See screenshot for demonstration:

If you are unable to locate the product you’re looking for, a case with Walmart would need to be opened.

If you were able to locate the product, please reach out to Support@inventoryahead.com and we’ll investigate the cause for you.

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When does inventory get deducted from a Self-Ship order?

E. Mauas — Fri, 23 Jun 2023 16:33:04 +0000

As soon as a Self-Ship order is created, the inventory will be immediately counted as “reserved” and will be displayed in your warehouse count within the hour.

Once the shipment is marked as “Shipped,” the inventory will be deducted from your warehouse completely.

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Why is My ebay Marketplace Inventory Not Showing Accurately?

E. Mauas — Fri, 09 Jun 2023 15:46:42 +0000

With eBay, we report inventory updates only once every couple of hours. We ensure that the correct amount of inventory is reported, but it may take some time for it to reflect accurately on your account.

The post Why is My ebay Marketplace Inventory Not Showing Accurately? appeared first on FAQ - Inventory Ahead.

Where do I locate my secondary warehouse in Walmart?

E. Mauas — Fri, 02 Jun 2023 14:07:12 +0000

To locate your secondary warehouse or fulfillment center in your Walmart Seller Account, follow these steps:

Log into your Walmart Seller Account.
Click on “Settings” and then select “Seller fulfillment”.
Ensure that “Fulfillment Centers” is selected.
On the page, you will find the details of your existing fulfillment centers.
Typically, the first one on the list will be your default or primary warehouse.
The second one on the list will be your secondary fulfillment center.

By following these steps, you will be able to identify and locate your secondary warehouse or fulfillment center in your Walmart Seller Account.

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You have SKUs that are not synching inventory correctly

E. Mauas — Tue, 30 May 2023 17:18:22 +0000

You may have observed an orange banner spanning across the Inventory Ahead platform, displaying the message: “You have x SKUs that are not syncing inventory correctly. Download Report.”

What this means, is that our system is currently reporting inventory for your merchant-fulfilled product(s) to your marketplace. However, the inventory data is being rejected as invalid due to one of three possible reasons.

Download the report to see a detailed breakdown of the reason, which is displayed in column ‘G’ in the CSV file:

Here’s what each of the reasons means:

UnknownMarketplaceInventory – This message can appear for various reasons. We recommend contacting us at Support@inventoryahead.com so that our team can investigate the issue and provide you with further information and assistance.
InventoryInOtherMarketplaceWarehouse – In Walmart or Shopify, you may have set up a secondary warehouse. Since our system can only report to one warehouse per marketplace. This can lead to conflicting data when we receive information from two warehouses.
SkusUploadingInventoryWithoutLinkRule – You may have had an inventory rule assigned to this product. However, if the rule was subsequently removed without being replaced, our system would be unable to determine the appropriate number to report.

Naturally, this report is intended for informational purposes, providing you with awareness of your inventory and how it is reported to your marketplace. Ideally, it is best to ensure that all products report accurate inventory to avoid any confusion, discrepancies, or overselling situations.

With that being said, here’s how you can effectively manage your inventory:

1. If you encounter any unknown reasons or issues regarding inventory, please get in touch with us so that we can provide guidance based on the information available in our records.

2. For secondary warehouses in Walmart or Shopify, it is recommended to either zero out the inventory in your secondary warehouse/facility or remove it entirely. This ensures that Inventory Ahead will report inventory only from your primary warehouse. If you need assistance in locating your secondary fulfillment center in Walmart, please refer to the provided article.

Where do I locate my secondary warehouse in Walmart?

3. Assign a valid inventory rule or set it to ‘Manual’ to ensure consistent reporting of inventory.

Please note: The orange banner will only disappear once all products have been addressed to report accurate inventory.

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