Open the details you need

1. Go to Reports → Profits.
2. Select the store and date range you want to review.
3. Choose a grouping, such as Group by Brand or Group by Supplier.
4. Click the relevant row to open its product details.
5. Set any search, filters, and sorting before exporting.

Choose columns and export

1. Click the download icon near the report heading. Its tooltip is Export as CSV.
2. Under Select column(s), choose the columns to include.
3. Leave All products unchecked to export the current page, or check it to include the full matching result set.
4. Click Export and open the downloaded CSV in your spreadsheet application.

Understand the file

The detail export writes money amounts as plain numbers with two decimal places. It does not add a dollar sign to every amount. Check the store and its currency before comparing or totaling results from different stores. A Store value of Multiple means that row spans stores.

If the export does not start

• Select at least one column. Export stays disabled while no columns are selected or the report is loading.
• Wait for the report to finish loading, especially when exporting all products.
• If loading fails, retry after the report is available. Do not treat a missing download as an empty report.
• If you changed the store, date range, filters, or sorting, confirm the displayed results before exporting again.

The screenshot shows the Export as CSV dialog before columns are selected.

The post How to Export Profit Report Details as CSV appeared first on FAQ - Inventory Ahead.

Before you start

Connect a real Gmail or Google Workspace mailbox that receives the messages. A Google Group is not itself the Gmail inbox. In the connected mailbox’s Gmail settings, verify each support address under Accounts → Send mail as. Adding an address in Message Hub does not verify it with Google.

Add a brand reply address

1. Open Messages → Settings → Mailboxes.
2. Choose Edit on the connected mailbox.
3. Under Reply addresses, choose + Add reply address.
4. Enter the support email and the sender name customers should see. For example, use support@example.com and Example Support.
5. Repeat for each brand that delivers mail to this inbox.
6. Click Save mailbox.

How the sender is chosen

Message Hub matches the original recipient to the reply addresses you configured. One matching brand address selects that identity. Mail sent directly to the connected mailbox can use its mailbox address and display name. With no brand reply addresses configured, the mailbox identity is used.

Store matching and reply identity are separate. An order number helps identify the store; the original recipient helps choose the reply address.

If a reply cannot be routed

• No matching identity: add the original recipient address and its sender name in mailbox settings.
• Multiple matching addresses: review the message in Gmail and choose the intended sender there.
• Missing or unreadable original recipient: check the original message in Gmail before replying.
• Unverified sender: complete Gmail’s Send mail as verification for that address.

For import history and recipient filters, see Connecting and filtering a Gmail mailbox.

The screenshot below shows an empty reply-address row; the example text is a placeholder.

The post How to Use Different Brand Reply Addresses in Message Hub appeared first on FAQ - Inventory Ahead.

Choose how replies are handled

1. Open Messages → Settings.
2. Select the AI & replies tab.
3. Choose one of the three modes below.
4. Review the acknowledgement, guidance, and signature fields.
5. Click Save reply settings. Look for the saved confirmation.

Off

Messages arrive and wait for your team. The AI does not draft a response.

Draft only

The AI prepares a suggested reply for your review. Review the conversation, order details, and proposed answer before approving a send. This is a useful starting mode while you assess the drafts.

Auto-send confident replies

Eligible topics can send automatically when the configured confidence requirements are met. Messages outside the allowed topics or requiring review still wait for your team. Review all additional controls shown for this mode before saving it.

Immediate acknowledgement

The separate acknowledgement option can tell the buyer that your team is looking into the request while the main answer waits for approval. If you want no automatic messages while testing, leave this option off as well as avoiding auto-send mode.

Standing guidance and signature

Use standing guidance to state your actual support policies, such as when replacements or returns are allowed. Avoid instructions that promise exceptions your team cannot fulfill. The signature is appended to replies written by a person or the AI.

If drafts are not being generated

• Check that the organization has a supported AI key configured. Message Hub shows a notice when the key is missing.
• Confirm the selected mode is Draft only or Auto-send confident replies.
• Check that the mailbox can import messages and that your settings were saved.
• Review the conversation and connection errors before retrying.

Learn how to use the Message Hub inbox or connect a Gmail mailbox.

The screenshot shows the staging AI & replies tab with Draft only selected and immediate acknowledgement unchecked.

The post How to Choose AI Reply Settings in Message Hub appeared first on FAQ - Inventory Ahead.

Before you start

You need access to Message Hub and a real Gmail or Google Workspace mailbox. For service-account authentication, a Workspace administrator must enable the Gmail API and authorize the service account for Gmail read and send access. Keep the downloaded JSON key private.

A Google Group is not a Gmail mailbox. If support@example.com is a group delivering mail to agent@example.com, connect agent@example.com and filter for messages addressed to the group. Connecting the receiving mailbox does not automatically configure replies to send as the group.

Connect your mailbox

1. Open Messages → Settings → Mailboxes.
2. Click + Add mailbox and select Gmail / Google Workspace.
3. Enter the real mailbox address and sender name.
4. Leave Default store automatic to match through orders, or select a fallback store for mail with no order number.
5. Select your authentication method. For a Workspace service account, paste the complete downloaded JSON key. Expand the Google Workspace setup checklist for the required authorization scopes.
6. Choose Import history: the last 1, 3, 7, 14, or 30 days, followed by new mail.
7. Set an optional import filter, then click Add mailbox.
8. Click Test, then Check now. Review the connection status and return to the inbox.

Import only mail addressed to support

For a support group delivering into another mailbox, use this filter, replacing the example address with your own:

to:support@example.com -in:sent -in:drafts

To include either of two support addresses:

{to:support@example.com to:help@example.com} -in:sent -in:drafts

Leaving the filter blank imports incoming mail in the selected period. Gmail excludes spam and trash by default, and sent messages and drafts are excluded from this import.

Change the settings later

Click Edit beside a mailbox. You can change its address, display name, fallback store, filter, or import-history period. Leave credentials blank to retain the saved key. Changing the history period starts a fresh check of that period; already imported messages are deduplicated.

You may connect multiple mailboxes. A separate mailbox per marketplace is optional.

Troubleshooting

• Google rejects access: confirm the connected address is a real Workspace user, the service-account key is valid, and an administrator authorized the required scopes.
• Stored credentials could not be read: contact your Inventory Ahead administrator. Repeatedly deleting and adding the mailbox will not repair server encryption configuration.
• Test succeeds but no messages appear: check the recipient filter and history period, then use Check now.
• Replying as a support group: receiving group mail does not establish a send-as identity. Verify the reply address and marketplace requirements before sending.

The screenshot below shows the blank Gmail mailbox form on staging.

The post How to Connect and Filter a Gmail Mailbox in Message Hub appeared first on FAQ - Inventory Ahead.

What Message Hub helps you do

Message Hub brings imported mailbox conversations into one place, with status filters, a search box, order context, and reply controls.

Open your inbox

1. Sign in to Inventory Ahead staging.
2. Choose Messages from the left menu. If it is missing, ask your administrator to check your Messages permission.
3. Choose Settings to connect a mailbox, or Manage your mailbox if the inbox is empty.

Find the conversations that need attention

The summary cards show conversations needing a response, those past the 24-hour target, AI drafts to review, and conversations resolved today. Use the inbox filters to switch between All, Response needed, Awaiting buyer, Resolved, Reported unresolved, and Awaiting approval.

Search by buyer, subject, or order number. Select a conversation to read its history and review its matched order and reply options.

Understand order and store matching

When an email contains one unambiguous order number and it matches an order in your organization, Message Hub uses that order to identify the store. If the match is ambiguous, do not assume the message belongs to a particular store. Review it before replying.

An optional default store can be set per mailbox for messages without an order number. One mailbox can serve multiple marketplaces, or you can connect separate mailboxes.

If the inbox is empty

1. Open Settings → Mailboxes.
2. Use Test to check mailbox access, then Check now to request an import.
3. Check that the sender/recipient filter and import-history window include the messages you expect.
4. Review any connection error. A successful connection test alone does not mean there are matching emails to import.

Screenshot: Message Hub on staging, showing the summary cards, conversation filters, search, and mailbox settings link.

The post How to Use the Message Hub Inbox appeared first on FAQ - Inventory Ahead.

Tags help you organize products and FAQ articles so they are easier to search, filter, and group. Think of a tag as a short label that describes what an item or article is about.

Why use tags?

• Group similar products or articles together.
• Make searching and filtering faster.
• Help users quickly find related items.
• Keep reports, workflows, and troubleshooting articles organized.

How to add tags

1. Open the product, item, post, or article you want to edit.
2. Find the Tags field.
3. Type the tag name.
4. Press Enter or select the tag from the suggestions.
5. Add any other relevant tags.
6. Save or update your changes.

Tagging best practices

• Use short, clear tag names.
• Use a small number of relevant tags instead of adding too many.
• Keep naming consistent.
• Avoid creating multiple tags with the same meaning.
• Use tags that help with filtering, search, or discovery.
• For multi-word tags, use a consistent format such as cost date or cost-date.

Recommended tags for FAQ articles

When adding or updating FAQ articles, include tags that describe the topic, feature, and issue type.

• faq — general FAQ articles.
• products — product setup, edits, tags, inventory, listings, and kits.
• inventory — stock, quantity, syncing, and inventory movement.
• amazon, etsy, or channels — store/channel-specific articles.
• fba or fbm — fulfillment-specific articles.
• error or error message — troubleshooting articles.
• cost, fees, or reports — finance/reporting articles.

Examples

If you are posting an article about onboarding, useful tags might be:

• faq
• getting started
• account setup

If you are posting an article about assigning product tags, useful tags might be:

• products
• inventory
• tags

Tip: A focused tag list is easier to manage and more useful for everyone.

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The following error message will appear when accepting a plan shipment which has been created more than 48 hours ago.

As the error message indicates, a shipment must be accepted within 48 hours of created date, otherwise the shipment expires.

The post FBA Shipment Error: “You must Include a valid ShipmentId”… appeared first on FAQ - Inventory Ahead.