Available on staging. This guide describes the AI reply settings in the Inventory Ahead staging environment.
Choose how replies are handled
- Open Messages → Settings.
- Select the AI & replies tab.
- Choose one of the three modes below.
- Review the acknowledgement, guidance, and signature fields.
- Click Save reply settings. Look for the saved confirmation.
Off
Messages arrive and wait for your team. The AI does not draft a response.
Draft only
The AI prepares a suggested reply for your review. Review the conversation, order details, and proposed answer before approving a send. This is a useful starting mode while you assess the drafts.
Auto-send confident replies
Eligible topics can send automatically when the configured confidence requirements are met. Messages outside the allowed topics or requiring review still wait for your team. Review all additional controls shown for this mode before saving it.
Immediate acknowledgement
The separate acknowledgement option can tell the buyer that your team is looking into the request while the main answer waits for approval. If you want no automatic messages while testing, leave this option off as well as avoiding auto-send mode.
Standing guidance and signature
Use standing guidance to state your actual support policies, such as when replacements or returns are allowed. Avoid instructions that promise exceptions your team cannot fulfill. The signature is appended to replies written by a person or the AI.
If drafts are not being generated
- Check that the organization has a supported AI key configured. Message Hub shows a notice when the key is missing.
- Confirm the selected mode is Draft only or Auto-send confident replies.
- Check that the mailbox can import messages and that your settings were saved.
- Review the conversation and connection errors before retrying.
Learn how to use the Message Hub inbox or connect a Gmail mailbox.
The screenshot shows the staging AI & replies tab with Draft only selected and immediate acknowledgement unchecked.
