Why are my SKUs not coming into Inventory Ahead?

When connecting your stores to Inventory Ahead all your SKUs should be imported within the first 24 hours of connecting. If you notice that not all of your SKUs were imported, it might be a setting that you missed while setting up your account.

On the settings page at “Selling channels” there is an option of “only active products”. When this option is selected, only the products that are active on the marketplace will be imported to your account. If you would like to have all your products, you can unselect this option and you will have all your products in your account. 

When changing this setting, it may take an hour or two for the inactive SKUs to import to your account, and for the data of the product to import, it may take up to 24 hours.

Please keep in mind; when unselecting the option of “Only active products”, all your products will be imported, including your inactive listings, thereby increasing the number of SKUs in your account.

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